For returns within the UK:
- HOW DO I RETURN A GARMENT?
We offer free return shipping within the UK for full price items only, simply email Returns@lucashugh.com
within 14 days of receiving your order to request a return for a Refund or an Exchange. Please include in the email the collection address, date and time of collection so we can arrange for Interlink Express to pick up the item. Once the item has been received by our website department and processed you will receive an email with the outcome details.
For returns from outside of the UK:
within 14 days of receiving your order to request a return for a Refund or an Exchange. Enclose the item in an approved national mail or courier bag. Please note, if you are returning an item and loss or theft occurs, Lucas Hugh cannot be held responsible. Please ensure that you obtain additional insurance or use a signed for service for additional protection as the parcel will remain your responsibility until it reaches us.
WEB ORDERS / DISPATCH
204 LATIMER ROAD
Once the item has been received by our website department and processed you will receive an email with the outcome details.
All refunds will be processed for the item value. Please note we cannot refund shipping costs or any taxes/duties incurred.
- WHAT IF MY ITEM IS DAMAGED - HOW DO I REPAIR IT?
In order to return a faulty garment please email Returns@lucashugh.com
for approval. Please enclose your original order number and a return address in with the faulty item and return to Lucas Hugh Head Office address below. Once received, our QC team will assess the damage and where possible the item will be repaired. Please allow up to 2 weeks for the repair to be carried out. When complete we'll return your item to the address provided. Unfortunately we cannot guarantee an item is repairable until it has been assessed.
LUCAS HUGH - RETURNS
204 LATIMER ROAD
For any other queries regarding your order or delivery, please contact our Customer Services at firstname.lastname@example.org